1. Introduction
Wadi Helo Laundry ("we", "us", or "our") provides laundry, dry cleaning, ironing, and carpet and rug cleaning services in Dubai, United Arab Emirates, through our website at wadihelolaundry.ae and our mobile application (together, the "Services").
We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we handle information when you use our Services. By using the Services, you agree to the practices described here.
2. Information we collect
We collect the following types of information so that we can serve you:
Information you provide
- Contact details — your name, phone number, and email address.
- Pickup & delivery information — your address and any access or location notes needed to collect and return your items.
- Order details — the items and services you request (for example, carpet size, fabric type, and special instructions).
- Communications — messages you send us by WhatsApp, phone, email, or through our forms.
Information collected automatically
- Usage and device data — basic technical information such as device type, app version, and general usage of the app or website, used to keep the Services working and to improve them.
We do not store full payment card details. Payment is made on collection of your items, in person.
3. How we use your information
We use your information to:
- Schedule and carry out pickups, cleaning, and deliveries;
- Prepare quotes and confirm pricing before work begins;
- Generate order numbers and invoices, and keep you updated on your order;
- Respond to your enquiries and provide customer support;
- Operate, maintain, and improve our website and app;
- Comply with our legal obligations under the laws of the United Arab Emirates.
4. Sharing & disclosure
We only share your information where necessary to provide our Services, and never for sale. This may include:
- Our drivers and staff, to collect, clean, and return your items;
- Trusted service providers who help us operate (such as hosting or communication tools), bound to protect your data and use it only for the services they provide to us;
- Authorities, where required by applicable UAE law or to protect our legal rights.
Where third parties process personal data on our behalf, we require them to handle it in a manner consistent with this Policy.
5. Data retention
We keep your personal information only for as long as needed to provide the Services, maintain your order history, comply with our legal and tax obligations, and resolve any disputes. When it is no longer required, we delete or anonymise it.
6. Your rights
You have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing of your information;
- Withdraw any consent you have given, at any time.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable period and in line with applicable UAE data protection law.
7. Account & data deletion
You can ask us to delete your account and associated personal data at any time. To request deletion, email us at info@wadihelolaundry.ae with the subject line "Delete my data", or message us on WhatsApp at +971 50 734 5093 from your registered number.
Once we verify your request, we will delete your personal data, except for limited information we are required to keep for legal, accounting, or fraud-prevention purposes. We will confirm once your request has been completed.
8. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's privacy
Our Services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated to you directly. We encourage you to review this page periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Wadi Helo Laundry
- Clock Tower, Al Khabaisi, Deira, Dubai, United Arab Emirates
- Email: info@wadihelolaundry.ae
- Phone / WhatsApp: +971 50 734 5093