1. Acceptance of terms
By booking, ordering, or otherwise using the services of Wadi Helo Laundry ("we", "us", "our") through our website or mobile app (the "Services"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Services.
2. Our services
We provide laundry, dry cleaning, ironing and pressing, curtain cleaning, leather and suede care, stain removal, and carpet and rug cleaning within Dubai, United Arab Emirates. We offer free pickup and delivery within our service areas, subject to availability.
3. Bookings & pickup
You can place orders through our app, website, WhatsApp, or by phone. When you book, you agree to provide accurate contact details, a pickup and delivery address, and a reasonable time window for collection. We will do our best to collect and deliver within the agreed window, but times are estimates and may be affected by traffic, weather, or other factors outside our control.
4. Pricing & payment
Prices are based on the items and services requested. For carpets and rugs, pricing is calculated per square metre and the exact price is confirmed after we measure the items at pickup, before any cleaning begins.
We operate on a pay-on-collection basis: payment is due when your cleaned items are delivered back to you, unless otherwise agreed. We do not store your card details; payment is taken in person at the time of delivery.
5. Cancellations
You may cancel or reschedule an order before pickup at no charge by contacting us. If items have already been collected and cleaning has begun, the service may not be cancellable, as the work has been performed.
6. Your responsibilities
To help us care for your items, you agree to:
- Empty all pockets and remove personal belongings before handing over items — we are not responsible for items left inside (such as cash, jewellery, or electronics);
- Inform us of any delicate fabrics, special-care items, or existing stains and damage at the time of booking or pickup;
- Provide accurate information about carpet or rug size, material, and condition;
- Be available, or arrange access, at the agreed pickup and delivery times.
7. Care, loss & damage
We handle every item with care and use methods appropriate to the fabric. However, some items carry inherent risks during cleaning due to age, wear, fabric type, manufacturing, or pre-existing conditions, which may not be apparent beforehand.
If you believe an item has been lost or damaged, you must notify us within 48 hours of delivery so we can investigate. Claims made after this period may not be accepted.
8. Limitation of liability
To the fullest extent permitted by law, our total liability for any lost or damaged item is limited to the lower of three (3) times the cleaning charge paid for that item or the item's current value, and shall not in any event exceed AED 100 per item. We are not liable for indirect, incidental, or consequential losses.
Nothing in these terms limits any rights you may have that cannot be excluded under applicable UAE consumer protection law.
9. Right to refuse service
We reserve the right to refuse or stop service for any item we consider unsuitable for cleaning, or where continuing would risk damage, and to decline service in cases of abusive conduct or non-payment.
10. Governing law
These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the competent courts of Dubai.
11. Changes to these terms
We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last revised. Your continued use of the Services after changes are posted means you accept the updated Terms.
12. Contact us
For any questions about these Terms, please contact us:
- Wadi Helo Laundry
- Clock Tower, Al Khabaisi, Deira, Dubai, United Arab Emirates
- Email: info@wadihelolaundry.ae
- Phone / WhatsApp: +971 50 734 5093